Clinic Policy
Terms and Conditions
By booking or using our services, you agree to these terms.
Low-income friendly careExotic and domestic supportFirst aid and welfare guidance
Service scope
APES Pet Care Clinic provides first aid, routine welfare support, husbandry guidance, partner-lab supported investigation and diagnosis support for certain illnesses and diseases, and referral triage only. We are not a veterinary surgery and do not prescribe veterinary medicines, perform surgery, carry out invasive procedures, provide sedation, or replace emergency veterinary care. After consultation, we may recommend appropriate over-the-counter alternatives where suitable, and these can sometimes be lower cost.
Website use
Content is provided for general information and may be updated at any time. Users must not misuse the website or attempt unlawful activity.
Bookings and payments
Bookings require accurate details and payment as set out in our booking and refund policies.
Liability
We aim to provide accurate guidance and compassionate support, but veterinary diagnosis and surgical treatment must be provided by licensed veterinary professionals.
Governing law
These terms are governed by the laws of England and Wales.