Please note: We are currently operating from temporary premises. Please do not attend without a confirmed appointment and location instructions. Our future Warrington premises are being prepared, and booking instructions will confirm whether your appointment takes place in St Helens or at a future site.

Important: APES Pet Care Clinic provides first aid, routine welfare support, husbandry guidance, partner-lab supported investigation and diagnosis support for certain illnesses and diseases, and referral triage only. We are not a veterinary surgery and do not prescribe veterinary medicines, perform surgery, carry out invasive procedures, provide sedation, or replace emergency veterinary care. After consultation, we may recommend appropriate over-the-counter alternatives where suitable, and these can sometimes be lower cost.

Clinic Policy

Refund Policy

Please read this policy carefully before booking or using a pre-payment link.

Low-income friendly careExotic and domestic supportFirst aid and welfare guidance

General refund position

Booking and pre-payment amounts are generally non-refundable once staff time, admin work, or appointment space has been reserved, because resources are allocated in advance.

Unsuitable or referral-only cases

If APES decides after review that a pre-paid service is not suitable and your pet should be referred to a veterinary surgeon instead, we will explain whether the payment is refunded, credited, or partly retained for work already completed.

Date and time change requests

Where possible, appointments may be rearranged when requested in advance, subject to availability and policy terms.

No-show appointments

Missed appointments without notice are not eligible for refund.

Need help?

If you have an issue with a booking or a pre-paid support route, contact our support team and we will review your case in line with this policy and the Booking Policy.